So Starbucks is going to close for three hours tonight to train the staff in core values and the like. Gee...maybe they should listen to what the customer has had to say, instead?

I enjoyed Starbucks when I worked in NYC, it was several steps above the carts on the street. But lately, I'd rather pull my own espresso shot. I enjoyed Howard Shultz's book Pour Your Heart Into It, but I think the company that he was so passionate about is long, long gone.

Posted by: Fred Kiesche at 11:21 AM | No Comments | Add Comment
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